In-Office Payment Methods:

• In Person at the Water Department Office
  Accepted forms: Cash, Check, or Money Order
  Location: 119 W. Main Street, East Alton, IL 62024

• By Mail – Include your payment and remittance stub.

• Night Deposit Box – Located at the front of the Municipal Building (available 24/7).

• In-Office Debit/Credit Card Payments – Accepted with a 3% surcharge fee.

  Note: Debit/credit card payments are not accepted over the phone by staff.

Online Payments:

• Visit the Invoice Cloud Payment Portal

• Pay with: Credit Card, Debit Card, or E-Check

Convenience Fees:

• Debit/Credit Card: $2.95 per transaction

• E-Check: $1.95 per transaction

🛈 To Pay Online, You Will Need:

• Your account number (entered without dashes)

• Your service address, entered exactly as it appears under “Service Address” on your bill

  This may differ from your mailing address.
  Do not enter the city, state, or ZIP code.

  🚫 Important:

  Avoid third-party payment services (e.g., Doxo.com) as they are not affiliated with the Village of East Alton and may cause delays, late fees, or service interruption. Use only the approved Invoice Cloud platform or automated phone line for reliable payment processing.

Automated Telephone Payments:

• Call the secure, automated payment line at (855) 594-0902

• You will need your account number

• Convenience Fees:

  • Debit/Credit Card: $3.95 per transaction

  • E-Check: $2.95 per transaction

  • $1.00 phone payment fee applies to all transactions

Service Activation, Transfers & Fees:

To start or transfer water, sewer, and/or trash service:

Requirements:

• Fill out Water Agreement Form (all new services will fill out the same form)

• Pay a $60 activation/transfer fee (water only)

• • Payable same-day (cash or check) or added to your first bill

• Submit the following documents in person:

  • Valid photo ID

  • Occupancy Permit (from the Zoning Office: (618) 259-1185)

  • Lease agreement (if applicable)

Hydrant Flushing Program

The Village of East Alton conducts routine hydrant flushing and flow testing twice annually—once in the spring and once in the fall—as part of our ongoing commitment to maintaining a safe, reliable, and high-quality water distribution system.

Purpose of Hydrant Flushing

Hydrant flushing involves the controlled release of water from fire hydrants to:

• Maintain and improve overall water quality

• Ensure hydrants are operating properly and providing sufficient flow for firefighting needs

• Remove naturally occurring iron and mineral deposits that accumulate in the water mains

This process is a critical part of water system maintenance and ensures that both residents and businesses have access to safe, clean water and that firefighters have access to adequate water flow during emergencies.

What to Expect During Flushing

During hydrant flushing in your area, you may experience:

• Temporary discoloration of water (rusty or tea-colored appearance) due to the disturbance of iron and mineral sediments

• Reduced water pressure or flow

Important Notes:

• Discolored water is not harmful and remains safe for consumption and general use.

• However, discolored water may stain laundry. To prevent this:

  • Wait until flushing in your area is complete.

  • Run cold water from a faucet (preferably a bathtub or outdoor spigot) until the water runs clear.

  • If laundry becomes stained, do not let the clothes dry. Keep them wet and treat with a stain remover.

  • Stain removal products are available free of charge at the Water Department Desk.

Need Assistance?

If you have questions about the hydrant flushing process or need clarification, please contact the East Alton Water Department at (618) 259-4646.

Thank you for your cooperation as we work to maintain the integrity and safety of the Village’s water system.

Quality on Tap – Village of East Alton Water Department

At the Village of East Alton Water Department, our mission has always been to provide a safe, dependable, and high-quality supply of drinking water to our residents.

Our Water Source

We draw our water from eight deep wells that access the American Bottoms Aquifer—a natural underground water source covering approximately 175 square miles, stretching from Alton to Dupo, Illinois. This aquifer provides a sustainable and reliable source of groundwater for our community.

Water Treatment Process

Our water treatment plant was originally constructed in 1968, and in 1992, a state-of-the-art 3-million-gallon-per-day (MGD) treatment addition was built to meet increasing demands and ensure advanced purification capabilities.

Here’s how our multi-step treatment process works:

1. Aeration:
   Raw well water first passes through an aerator, which removes dissolved gases (such as carbon dioxide and hydrogen sulfide) and oxidizes iron, preparing it for further treatment.

2. Clarification:
   The aerated water then enters a clarifier, where lime and coagulants are added to remove iron, manganese, and reduce hardness.

3. Recarbonation:
   Next, the water flows into a recarbonation chamber, where carbon dioxide is added to lower the pH and stabilize the water for safe domestic use.

4. Fluoridation:
   At this stage, fluoride is added to promote dental health, in accordance with public health guidelines.

5. Filtration:
   The treated water passes through dual filtration units to remove any remaining traces of turbidity and fine particulates.

6. Storage & Distribution:
   Finally, the purified, softened water is stored in two clear wells with a combined capacity of 1 million gallons, and is then distributed throughout the Village’s water system to homes and businesses.

Commitment to Excellence

The Village of East Alton is a proud member of the Groundwater Guardian Foundation, reflecting our ongoing dedication to groundwater protection. In 2000, we received the Shining Star Award from the Illinois Department of Natural Resources, recognizing our continued leadership in groundwater preservation efforts.

Tour Our Facility

Interested in seeing the water treatment process firsthand?
We welcome private tours of the water plant!
To schedule a visit, please contact the Water Department at (618) 259-4646.